Privacy Policy
1) Scope & Roles
This Privacy Policy applies to the MBW web application, mobile experiences, and related services (the "Services"). When your company uses MBW, your company is typically the data controller for business data you add to the workspace. MBW acts as your data processor/service provider, processing that data under your instructions and our agreement. We also act as an independent controller for limited diagnostic, security, and service-improvement data about your users and their use of MBW.
2) Information We Collect
- Account & Company Data. Admin/user names, emails, phone numbers, login identifiers, company profile details, plan and billing configuration.
- Workspace Content (Customer/Operational Data). Information you store in MBW (customers/contacts, jobs/appointments, products/inventory, invoices/payments, documents & e-signatures, messages, notes, files).
- Usage & Device Data. IP address, device/browser type, pages/actions, timestamps, performance diagnostics, and crash/error data.
- Support & Feedback. Information you provide to support, including problem descriptions and attachments.
- Integrations. If you connect third-party services (email/SMS, accounting, payments, etc.), MBW receives the data needed to enable those integrations according to permissions you grant.
- Payment. Subscription payments are handled by a PCI-compliant processor; MBW does not store full card numbers.
3) How We Use Information
- Provide, operate, and secure the Services (authentication, access control, fraud/abuse prevention).
- Perform the features you enable-CRM, scheduling, billing, subscriptions, documents/e-sign, messaging, reporting, inventory, and POS.
- Send admin/transactional communications (account notices, changes, security alerts).
- Provide support and troubleshoot issues (including error logging).
- Analyze aggregate usage to improve reliability, performance, and user experience.
- Comply with law, enforce agreements, and protect MBW, our users, and the public.
Where required, we rely on appropriate legal bases (e.g., performance of a contract, legitimate interests in securing and improving the service, or your consent).
6) Security
Data is hosted in secure Microsoft Azure environments. We apply encryption in transit, network and access controls, least-privilege practices, auditing, and backups. No method is 100% secure; we continuously improve safeguards. We recommend enabling MFA and role-based permissions.
7) Data Retention
We retain workspace content while your company maintains an account or as needed to provide the Services. Admins control most lifecycle actions. Limited logs/backups may be retained for a reasonable period for security, continuity, and legal obligations. After termination we follow scheduled deletion unless law or your instructions require otherwise.
8) Your Choices & Rights
- Account Controls. Admins manage users, roles, features, and retention settings.
- Access/Correction/Deletion. If your personal data is stored in MBW by a customer, direct requests to that customer (controller). We support our customers in fulfilling requests.
- Marketing Opt-Out. Use the unsubscribe link to stop marketing emails; we may still send essential service notices.
9) Children's Privacy
MBW is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child's data is in MBW, contact us and we will act appropriately.
10) International Transfers
MBW may process/store information in the United States and other locations where we or our providers operate. Where required, we use appropriate transfer mechanisms and safeguards.
11) Changes to this Policy
We may update this Policy from time to time. Material changes will be posted in-app or sent to account contacts. Your continued use of MBW after an update signifies acceptance.
Last updated: October 4, 2025
12) Contact
My Business Workspace
Email: contact@mybusinessworkspace.com
Phone: 346-435-3128